1. Introduction
Welcome to Motley Prep. These Terms and Conditions govern your use of our website located at www.motleyprep.com. By accessing or using our Website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Website.
2. Acceptance of Orders
All orders placed through our Website are subject to our acceptance. We reserve the right to refuse or cancel any order for any reason, including but not limited to the unavailability of products, errors in the description or price of the product, or errors in your order.
3. Pricing and Payment
All prices displayed on the Website are in USD and include applicable taxes, unless stated otherwise. We reserve the right to change prices at any time without prior notice. Payment must be made at the time of purchase using USD. You agree to provide accurate and complete payment information.
4. Shipping and Delivery
We will make every effort to ship your order within 5 business days. Shipping times may vary depending on your location. We are not responsible for delays caused by shipping carriers or any other circumstances beyond our control. Shipping costs are calculated at checkout and are non-refundable.
5. Returns and Exchanges
We accept returns and exchanges within 14 days of delivery. Items must be unused, in their original condition, and in the original packaging. To initiate a return or exchange, please contact us at [email protected]. Refunds will be processed to the original payment method within 7 days of receiving the returned item.
6. User Conduct
You agree to use our Website for lawful purposes only. You agree not to:
- Violate any applicable laws or regulations.
- Infringe upon or violate our intellectual property rights or the intellectual property rights of others.
- Transmit any material that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable.
- Interfere with or disrupt the operation of our Website or any networks connected to our Website.
7. Intellectual Property
All content on our Website, including but not limited to text, graphics, logos, images, and software, is the property of Motley Prep or its content suppliers and is protected by intellectual property laws. You may not use, reproduce, distribute, or create derivative works from any content on our Website without our express written permission.
8. Limitation of Liability
To the fullest extent permitted by law, Motley Prep shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, or any other damages of any kind, arising out of or related to your use of our Website or the products purchased through our Website.
9. Indemnification
You agree to indemnify, defend, and hold harmless Motley Prep, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, expenses, or fees arising from your use of our Website or your violation of these Terms.
10. Governing Law
These Terms and your use of the Website are governed by and construed in accordance with the laws of The United States of American and the Commonwealth of Pennsylvania, without regard to its conflict of laws principles. You agree to submit to the exclusive jurisdiction of the courts located in The United States of American and the Commonwealth of Pennsylvania for any disputes arising out of or relating to these Terms or your use of the Website.
11. Changes to Terms
We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website following the posting of changes constitutes your acceptance of such changes.
12. Contact Information
If you have any questions about these Terms, please contact us at [email protected].
Return and Refund Policy
1. Overview
At Motley Prep, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we are here to help.
2. Returns
Eligibility for Returns:
- Items must be returned within 14 days of the delivery date.
- Items must be unused, unwashed, and in the same condition that you received them.
- Items must be in the original packaging with all tags attached.
Non-Returnable Items:
- Sale items
- Gift cards
- Personal items (e.g., underwear, swimwear)
Return Process:
- Initiate a Return: To initiate a return, please contact our customer service team at [email protected] with your order number and reason for the return.
- Receive Return Authorization: Our team will review your request and provide a return authorization and instructions on how to send your item back to us.
- Ship the Item: Pack the item securely in its original packaging and include the return authorization. Ship the item to the address provided in the return authorization.
3. Refunds
Eligibility for Refunds:
- Once we receive your returned item, we will inspect it to ensure it meets our return conditions.
- If the return is approved, we will initiate a refund to your original method of payment.
Refund Process:
- Inspection: Upon receiving your return, we will inspect the item and notify you of the approval or rejection of your refund.
- Approval: If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7 business days.
Late or Missing Refunds:
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company; it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at [email protected].
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected] to arrange an exchange.
5. Shipping Costs
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
- For defective or damaged items, we will cover the shipping costs for the return.
6. Contact Information
If you have any questions about our Return and Refund Policy, please contact us:
- Email: [email protected]